boingo2000's profile

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DVR occasionally cuts off recording early

I've had a recurring problem for a while. We have an SA8300HD DVR with a WD DVR expander...have had this setup with these same components for several years. Typically the DVR is at 70-80% used capacity. At least once or twice a week, we'll have a recording that will stop well before the scheduled end time....it may be 6 minutes before, it may be 20 minutes before (or even much earlier in the case of 90-minute or 2-hour programs). My initial thought was that there were possibly bad sectors on the hard drive that were being hit, causing the recording to stop? But while it's not a completely predictable issue, I've noticed that some programs are more prone to this than others. For instance, for the past 2 weeks (and at other times before), Saturday Night Live has stopped recording early (last week about an hour in, and the week before it only got to a half-hour before stopping). There have been two or three other programs that have ended early multiple times. This makes me wonder if there is something in the coding of these listings that is sending incorrect information to the DVR? In any case, it's getting quite annoying (if any episode of the Walking Dead cuts off early, my wife will kill me).

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Is the recording showing it's for the full hour from 9-10?

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StephanieA said:
Is the recording showing it's for the full hour from 9-10?
Generally, yes. For instance, with SNL last week, the recording time showed 10:30-12:02, but the green status bar (when pausing or fast-forwarding) didn't go all the way to the end and the recording stopped at about the 11:30 mark. However, there are also occasions where a program scheduled to record from 10:30-11:00 (for instance) will show a recording time of 10:30-10:52, with the "10:52" highlighted, as if it knows that it differs from the scheduled time.

Former Moderator

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Do you have any entries in the Lost&Found list? 

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StephanieA said:
Do you have any entries in the Lost&Found list? 

I'm not familiar with "lost and found". Where would I find this?

Former Moderator

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In your DVR list, you should see an option for Lost&Found. Please let me know if you have any entries for the shows that you listed. 

Valued Contributor III

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Deleted. Wrong thread.

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StephanieA said:
In your DVR list, you should see an option for Lost&Found. Please let me know if you have any entries for the shows that you listed. 

Lost & Found contains over 100 items. It does include the two SNL episodes I referenced above.

Former Moderator

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What reasons does the other items state? Is the power cord plugged straight into a wall outlet or does it go to a surge protector? -StephanieA

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StephanieA said:
What reasons does the other items state? Is the power cord plugged straight into a wall outlet or does it go to a surge protector? -StephanieA
Well, from what I can tell everything that's in the list (including those items that I had a problem with) is something I had previously deleted. The DVR is plugged into a surge protector.

Valued Contributor III

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boingo2000 said:
StephanieA said:
What reasons does the other items state? Is the power cord plugged straight into a wall outlet or does it go to a surge protector? -StephanieA

Well, from what I can tell everything that's in the list (including those items that I had a problem with) is something I had previously deleted. The DVR is plugged into a surge protector.

Have you tried emptying your Lost & Found file? Those 100 programs don't show up on your usage bar-graph, but take up a bunch of drive space (which is limited on a 8300.)

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2 Messages

I'm having the exact same problem.  The last two new episodes of SNL stopped recording at 11:24, instead of the scheduled end time.  The DVR list even shows the end time in yellow, indicating it "knows" that it stopped at the wrong time.

I have plenty of room on my DVR and nothing strange is showing in the Lost and Found (I can't delete Lost and Found, BTW so not sure what the poster above was suggesting...)

Is there any resolution to this??

New Contributor II

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16 Messages

I have same problem using TIVO and Cox tuner.  Programs end early for no reason and no pattern I can tell.

.

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krypttic said:

I'm having the exact same problem.  The last two new episodes of SNL stopped recording at 11:24, instead of the scheduled end time.  The DVR list even shows the end time in yellow, indicating it "knows" that it stopped at the wrong time.

I have plenty of room on my DVR and nothing strange is showing in the Lost and Found (I can't delete Lost and Found, BTW so not sure what the poster above was suggesting...)

Is there any resolution to this??

Thank you for posting this, because the exact same thing happened to me last night...it's the first time it had happened in a couple weeks, but my SNL recording stopped at the exact same time as yours. I think this is a pretty strong indication that there's something about the software, or the information being sent with the program, that makes the DVR think the show is over. The fact that the same thing (at roughly the same time on the same show) happened to both of us is more than coincidence.

Valued Contributor III

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krypttic said:

I have plenty of room on my DVR and nothing strange is showing in the Lost and Found (I can't delete Lost and Found, BTW so not sure what the poster above was suggesting...)

Learn your software.

http://www.secable.com/S_pdf/PassportGuideDVR_Moto_CSG_V3.7.pdf   Page 408.

To permanently delete a program from the Lost & Found screen:
1. On the Lost & Found screen, press the up or down arrow to highlight the
show that you want to delete, then press SELECT.
Passport Guide DVR displays the Lost & Found Options menu, which may
include the following options, depending on the context:
— Save until space is needed
— Save until manually erased
— Clear show now
— Clear recording now
— List upcoming shows

2. Press the up or down arrow to highlight Clear recording now or Clear show
now, then press SELECT.
Passport Guide DVR permanently deletes the program title from the Lost &
Found screen, and the associated video asset from the hard disk (if it was
available).

Anyone with 100 recordings in Lost & Found should clean out Lost & Found (like "Trash" in Windows.)

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Hi Everyone,

It is quite interesting that several of you specifically mention SNL. From what I can tell, you are all in the Phoenix area, and you have different types of DVR equipment. There could be some kind of coding issue with the Guide causing your recordings of SNL to cut off early. Can you provide examples of other shows or recordings that have cut off prior to the end of the scheduled program time? Please provide the show air time (per the Guide) and the time that the recording stops.

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