Duplicate Channels

netgrocery,

Cox is working on a Genre-Based Channel Lineup Trial in certain markets. You will find some channels to have duplicate channel numbers, there are no changes to the subscriptions as a result of this new lineup. 

You have a choice to set up the way to view the guide, and favorites, or by an individual. You can go into settings, labs, default guide view, and have the option to select the available or preferred guide setting. If you save an HD channel number to your favorites, this may help narrow down the search.

I've already changed the preferred guide settings to show favorites. I don't have the option under default guide view to show available, just all, HD, favorites, and some categories.

I'd still like to know if there is a way to only add one instance of a channel to my favorites list. It's really annoying that when I try to add a single channel I get 4 instances of that one channel. Is anyone else having this issue? If I'm part of some trial that I'm unaware of, please remove me because I'm starting to miss Dish.

Hi netgrocery,

Are you adding the channel to your favorites by typing in the channel number through the guide or by using channel name?

Hi Renee,

I'm adding channels to Favorites by opening the HD Channels guide, selecting the channel itself by moving all the way to the left, hit OK on the remote, and then selecting Favorite.

Thank you netgrocery. Can you provide us with examples of other channels you're experiencing this issue with?

This isn't an exhaustive list, but here are some that show up multiple times on the guide:

Starz Encore Action (507, 1507)
Starz Encore Westerns (511, 1511)
FXM (533, 1533)
PBS (1011, 1086)
ESPN (1025, 1300)
ESPN2 (1026, 1301)
A&E (1028, 1102)
TNT (1029, 1103)
USA (1034, 1101)
FXHD (1035, 1108)
Freeform (1037, 1253)
Syfy (1045, 1111)
TBS (1047, 1104)
AMC (1048,  1105)

Again, that's not all of them, just some examples. I would say more than 50% show up twice.

Please check your Auto Tune to HD setting and make sure it's turned off. The Auto Tune to HD feature will automatically mark all channels for the listing you select.

Hi Stephanie,

I tried turning off Auto Tune to HD and it didn't fix the issue. Its not that I'm seeing both the HD and SD versions in my Favorites, but that I'm seeing duplicate HD channels.

Can you take a picture of the guide and attach it here for review?

The forum image upload tool is not working for me. The following link shows some pictures I took that show a few duplicate channels. I also have a couple screenshots from the Contour 2 iPhone app that shows the same channel lineup.

http://imgur.com/a/Nwq5Q

You are not alone. I have the exact same issue. Talked to tech support today, the one I talked to had never heard of the issue, did a search of their records and didn't find anything. Suspected a programming error in the cox box. He was going to send the issue up to higher ups. We'll see, eh?

I saw the picture with channel 1025. Can you do the same thing with a picture of channel 1300 in the guide?

Its there, check again. I originally uploaded 6 pictures:

1. Guide showing ESPN ch 1025
2. Guide showing FXHD ch 1035
3. Guide showing FXHD ch 1108
4. Guide showing ESPN ch 1300
5. Contour 2 iPhone app guide showing ESPN ch 1025
6. Contour 2 iPhone app guide showing ESPN ch 1300

There are a lot of channel duplicates within SD and HD. If you try to make a favorite of one, then you'll also get the duplicate. No Idea why Cox would make duplicate channels. Here's a spreadsheet of all Cox channels with a column that shows if there are duplicates within SD or HD. https://www.sugarsync.com/pf/D7474414_05525184_7532476

This was made from the Cox lineup listing at https://www.cox.com/residential/tv/channel-lineup.html

I know previously we've rearranged the channel lineup and added duplicates to make the changes. The channels were later updated and removed. It's possible this will be simplified at a later time. I have tried to duplicate your outcome here and I'm not able to do it. When I turn Auto HD off, it allows me to add just the one channel, without the other. Can you de-select all the favorites, turn Auto Tune off and try again? Let me know the outcome.