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Download Speed Decreased Over the Last Few Weeks

Router/modem: Ubee DDW366

Up until recently, I was receiving download speeds of a little over 30 Mbps, and the upload speed was around 12-14 Mbps and the ping was around 26-28. However, now I my download speed fluctuates between 1-5 Mbps with the download speed and ping staying the same. I felt all of the connections and made sure they were good, but the issue was not resolved. I went under the router settings and messed with channels trying to find one with less interference, but the problem remained the same. The router was up high next to a desk fan, so I am sure it was not an overheating issue. Is my router just losing its touch? Should I start looking for a replacement?

Moderator

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881 Messages

Hello WifiGuy,

Are the speeds you mentioned obtained through WiFi or Ethernet? If WiFi, what are you receiving wired? 

New Contributor

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Sorry for such a late reply. I had to study for exams. I tested both on wired and wifi, and they were about the same.

Former Moderator

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145 Messages

Could you email(cox.help@cox.com us your full address and the primary name on the account. We can take a look at this signal going to the modem. - Xavier

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