Dont be a Cox***!

Hi gumballpimp,

I am definitely sorry to hear that you feel that way about us, I'd be happy to assist you.  You mentioned slow internet connection, I would like to take a look at the account and check the modem signal levels see if there are any problems on our end that may be causing you to have slow connection.   Can you please email me at coxhelp@cox.com, including the name and address on the account I will see what I can do to help.

So far as the amount you pay per month, it may be worthwhile to speak with one of our Account Services representatives and have them look over the account.  That way we can match your services to your needs, they may be able to identify some cost-saving opportunities.

I feel the same.  They charge us almost $200/month for cable (no pay channels like HBO or Showtime), the picture freezes, pixilates, etc.  We have a box that they can't stop from going into Parental Control Mode although no one at our house is under 24.  The internet is the slowest I have ever had to deal with (and yes we've called tech support numerous times).  The problem is Cox has not competition because the goverment allows the cable companies to have monopolies in the areas that they strung cable first.  So we stuck with Cox unless we change to a satellite dish.  It took Cox over a year of complaining before someone finally came out to look at the cable connection box on the phone pole by our house and he realized that it had been crushed at some point when the pole was replaced.  Their ads are giving new subscribers cable, phone and internet at $99.00 guaranteed for 6 months - but old time subscribers are getting screwed.  We've been with Cox since we moved into our house 13 years ago and each time we have an issue they want to send someone out to check the connections in our house which were upgraded a few years ago and, of course, they expect me to take time from my job to wait at the house for the technician to show up (if they ever do).  Also, if you file a report with the FCC they manage to make you look like you are a complete idiot and have no reason to complain - then after that, they harass you.  So I would not suggest doing that.