Disconnection Fees

I had called and made a payment arrangement for the next 5 business days. I was told this was fine and paid $60 over the phone to ensure my arrangement. Three days later I come home and my cable was off. I called again and was told the person who originally input my arrangment had made a mistake and since it was an error on their part my services would be turned back on and my arrangement would still be honored. Time passed I paid my full amount and awaited my next bill. It shows two different soft disconnects, $20 each! I have been trying and trying and trying to get in touch with someone to give me answers and when I finally speak with someone I'm told they are going to credit my account for the amount in which I've been charged extra plus $40 for my time being handed off to someone else. Two weeks later and my bill still doesn't show a credit. Ugh. You're killing me Cox!!