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Rculbreth

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3 Messages

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Digital Mini Box not displaying all the Starter Package Channels

I have spoken twice to tech support and am not getting any resolution. I received and installed the digital mini box today and have it connected via HDMI to a ViZIO HDTV.  Upon completion of the installation I find that I am missing quite a few of the channels I had previsouly, several of which I watch all the time. ION CW CSPAN And CSPAN2 to name a few.  I get a message Sorry there is currently no TV signal detected on this channel  with a ref number 3.1.4 to reference when speaking to tech support.  We have reset the tv and the mini box several times and still missing the channels that I am paying for.  What should I try next to resolve this or how to I get my money back for not getting the channels I am paying for?  Thank You.

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StephanieA

Former Moderator

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1.9K Messages

Hi Rculbreth,

The mini box will only allow the channels that you are in billing for. What video package are you subscribed to?

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Rculbreth

New Contributor

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3 Messages

I have the starter channel line up and without the mini box, with cable straight from wall to tv I recieve all the channels I am billed for. With the mini box quite a few are returning the message 3.1.4 as listed above

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StephanieA

Former Moderator

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1.9K Messages

Is the cable straight from the wall to the mini box or is there a splitter? If so, I suggest bypassing the splitter to see if the channel comes in. If not, I suggest swapping the ends of the cable, what's in the wall put in the mini box and vice versa.

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Rculbreth

New Contributor

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3 Messages

There is no spliter, I tried the swap ends, still missing the same channels.

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StephanieA

Former Moderator

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1.9K Messages

Since the connections have been checked and you are still not getting the channels, I suggest scheduling a technician to come out to get this resolved. We schedule 7 days a week in 2 hour time slots, 8-10, 10-12, 1-3, 3-5, and 5-7. Please email me at cox.help@cox.com with the account details, a link to this post, and the best day and time and we will see if it's available.

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