DCX-3200-m Frequent reboot/reloading

I suggest checking all the connections, from the wall to the cable box, from the cable box to the tv, making sure they are all tight. Also, check the power cord. If there are any cable  splitters, check them as well. if there are no loose connections, you may want to consider replacing the receiver.

We've been fighting this for weeks in S Tulsa. Getting tired and angry. We changed out absolutely everything, including rewiring coax under the house. Changed out the dcs3200 box itself, with no help. Oddly, the box worked okay during M-F weekdays daytime. However, it begins reloading constantly from about 4:30PM on. It was also reloading all day, all night, on weekends. Finally moved new box to another TV set in a bedroom. Both sets are Samsung HD. The trouble MOVED WITH the cable box to the other set.. Changed out the DCX3200 box for a second time, also changing out the power supply just in case, and everything worked fine. For two days... Now the picture has begin freezing, then going black. It also intermittently has no sound. This mostly happens while viewing on-demand. I can recover it by turning off the DCX3200 with my remote, then turning it back on. This lasts for 5 to 10 minutes. Then it freezes again. My only suggestion is to bang on COX's door and demand a replacement DCS3200. If that doesn't fix it, bang on COX's door again. Replace the cable box again. They appear to have a RUN of defective DCX3200 cable boxes on their shelves.

The problem continues.............

Since I got home from work (~5:45pm  )  the STB has been almost continuously been rebooting/reloading. Yes, I have checked the connections (just in case they have spontaneously loosened). The STB is now throwing a 1010 error when it reboots/reloads.  I unplugged everything from the STB at ~7:30pm because I was getting VERY annoyed.  The wiring in the house is the best Beldon rg/6 with compression fittings that were installed by myself ( I know what I am doing as I have been doing it for over 20 yrs.). The internet works fine and I am now streaming the evenings entertainment. I will wait until the morning to plug everything back in and try it. It's sort of weird that all of this has stared when Cox went to "All Digital" Tv at he beginning of the month. The coincidence that the STB went bad at almost exactly the same time... ummmm. Odd... I have no idea how many others are having the same issue. I really don't want to pay for something that is not functioning and from the other post, I may not be the only one..... Well, for now, it's back to steaming from the net...

BB --> Annoyed in Tulsa

Hi okie,

Since you are having an on going issue, I suggest scheduling a work order to get this resolved once and for all. Please email me with your account details and a link to this thread to cox.help@cox.com.

rwbrown1,

Is the cable straight from the wall to the receiver or is there a splitter? If so, please bypass the splitter. If there isn't, I suggest swapping the ends of the cable. Let me know if the issue continues. 

I bypassed the splitter and ran the STB directly to the wall using the cable that was going to the DOCSIS-3 modem (the phone/inet is working fine). The problem is still occuring.

Email to cox.help sent..............

BB

Problem solved.

Replaced box (STB) today. Everything is back to normal.

Thanks...

Hi Rwbrown1,

Thanks for the update! I'm glad to hear that everything is back to normal. Please let us know if you have any issues in the future.