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mandbca

Visitor

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1 Message

Internet will not connect even though I have correct address and password

Internet will not connect says offline even though I use the correct name and password.  Keeps saying I am offline.  Have rebooted the router.

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BrianM

Moderator

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887 Messages

Hi there,

 

I believe I may have located your account associated with your forum credentials, and if so, the modem is showing offline at the moment.  Be sure that both ends of the cable line are still tight. You may even want to unscrew/re-tighten both ends just to be sure (unplug the power while doing so). If still not coming online, we will likely need to set up a time to have a technician take a closer look into this. You can reach us at through the following methods:

Send a message for a quick reply on Facebook at facebook.com/spectrum
DM us on X @Ask_Spectrum
Chat with us instantly at spectrum.net/Chat 
If you need more help, contact us at spectrum.net/contact-us


-Brian

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thisisduanec

Visitor

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6 Messages

It’s been complete shit since they moved to spectrum! These ******** just disconnected me even though my bill is current. Can’t wait to leave these ********!

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ColleenD

+2 more

Moderator

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1.8K Messages

@thisisduanec
I would be upset too if this happened to me. Please be aware that your post has been edited to remove profanity, which violates our forum guidelines. I'd like to look at this for you. It will require sharing personal information which we ask you not do in our public community forums. 

Here's how to reach us:
→ Send a message on Facebook at facebook.com/spectrum
→ DM us on X @Ask_Spectrum
→ Chat at spectrum.net/Chat
→ Contact us at spectrum.net/contact-us


-Colleen

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bobsmithcoxauto

Visitor

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1 Message

Every day three or four times a day I literally have to unplug them modem and plug it back in to be able to get Internet. This has happened since we went to spectrum I don’t know what the problem is, but I’m getting tired of it. Yes, I don’t pay a lot because I’m senior citizen and I have kids here that need the Internet so I get the big discount, but the fact is I still shouldn’t have to do that. I’ve been with them for I don’t know how many years with Cox and I haven’t had a problem all of a sudden I’m having problems with spectrum took over please help. I don’t know what else to do. I unplugged the motor and unplugged the motor I’m in I hit reset. I do all that and it’s irritating. 

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ColleenD

+2 more

Moderator

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1.8K Messages

@bobsmithcoxauto

I know how important it is to have a reliable connection these days. I'd like to look at this for you. It will require sharing personal information which we ask you not do in our public community forums. 

Here's how to reach us:
→ Send a message on Facebook at facebook.com/spectrum
→ DM us on X @Ask_Spectrum
→ Chat at spectrum.net/Chat
→ Contact us at spectrum.net/contact-us


-Colleen

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Darkatt

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Honored Contributor

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2.1K Messages

Are you using a Modem router combo, or 2 different pieces of equipment? Please remember, no matter what, if the MODEM is offline, you can connect to WiFi, but still be OFFLINE, since the modem needs to be ONLINE to get internet. These are 2 different connections. 

 

What modem are you using, and what lights to you see on it? Color/blinking?

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