Internet will not connect even though I have correct address and password

Hi there,

I believe I may have located your account associated with your forum credentials, and if so, the modem is showing offline at the moment.  Be sure that both ends of the cable line are still tight. You may even want to unscrew/re-tighten both ends just to be sure (unplug the power while doing so). If still not coming online, we will likely need to set up a time to have a technician take a closer look into this. You can reach us at through the following methods:

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If you need more help, contact us at spectrum.net/contact-us

-Brian