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ens

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data usage tool

It seems this has been a problem for a lot of users over the years, but the data usage tool does not work for me. I've tried on all 3 major browsers on multiple computers and get the same error:

"Your Data Usage Meter is undergoing maintenance. Please try again in 24 hours."

There are numerous examples of this happening to users for the last couple of years. If you are going to cap my data allotment, then fix this tool.

No, I am not going to clear my browsing history nor am I going to clear my cache. The problem is not with the customer browsers.

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EdwardH

Valued Contributor

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Most times the maintenance message continues after 24 hours is a issue with the modem reporting or the account itself. Is it a newer modem that was added there?
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ens

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It's the modem that Cox installed 4 or 5 months ago when I started up the service. It's a Cisco DPQ3212. If that modem doesn't support the data usage tool, then Cox needs to let me know how I can monitor my data usage.

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EdwardH

Valued Contributor

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755 Messages

That modem should not have issues with the data usage, though it may still be a account problem. Please email us at cox.help@cox.com with the street address there and we can take a closer look at from there.
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