New Contributor
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28 Messages
Data Usage Period Different than Billing Period
Why is my Data Usage Period different than my Billing Period?
Data Usage Period starts on the 5th of the Month, Ends on Next Month, 4th (so my last period was Nov 5 - Dec 4, and so on for earlier months)
My Billing Period is from 7th of the month, to the 6th (so Nov 7 - Dec 6 and so on for earlier months)
This is a bit confusing (and almost screwed me for my Data Usage) because I was thinking that I had until Dec 6 to use up the remaining Bandwidth for this period. Luckily, I caught this and was able to adjust accordingly.
Karen_R
Former Moderator
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303 Messages
8 years ago
Thank you for contacting Cox Social Media. The billing cycle date is set for the days in which you're billed for your monthly services. The data usage dates may run differently than the billing cycle dates. If there is any changes in the dates you will receive notification on your statement under News & Views. Thanks
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notbychoice
New Contributor
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28 Messages
8 years ago
That makes no sense. Does Cox just pick some random day to start data usage when the account is started? It makes more sense to make it the same as Billing Cycle (because that is what you are paying for).
So what, if I were to cancel at the end of my billing cycle, am I all of a sudden required to pay for a couple of days of data cycle since it is out of sync?
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BrianM
Moderator
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856 Messages
8 years ago
Brian
Cox Support Forum Moderator
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