bryaninphx's profile

Valued Contributor

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921 Messages

Closed

Data Meter hasn't worked in weeks what is up?

My Data Usage Meter has been "Undergoing Maintenance" for weeks, Why has it stopped working?

"Your Data Usage Meter is undergoing maintenance. Please try again in 24 hours."


Valued Contributor

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1.2K Messages

Hi bryaninphx,

I replied to your post on another thread, but I thought I would just reiterate.  We can look into this issue for you, we have seen some issues with the Data Usage Meter and I will need the account information to investigate further.  Please e-mail us at cox.help@cox.com, thanks. 

Valued Contributor

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921 Messages

Still not working, I emailed cox.help@cox.com and they were no help, claiming not aware of issue.

Community Manager

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143 Messages

Hello Bryan,

Not sure if you were made aware yet... but we've put in a ticket for your issue and its being worked on.  A problem has been identified, we'll share more info as we get it.