Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor II
•
Cox online backup won't back up my quicken QDF files
I get an error after the transfer saying "could not contact server [801]" I have contacted Quicken about the problem. Backup copies the file and then gives me the message. It is only active QDF files that are affected. This is recent. If I create a copy of the file, it backs up.
Becky
+2 more
Moderator
•
This is certainly unusual. What is the file extension of the file that causes the error? Does the copy have the same file extension? For example:
Quicken_patti.QDF
Copy of Quicken_patti.QDF
Cox Secure Online Backup is now called Cox Cloud Drive. The Cloud Drive Support Team should be able to assist you with this issue. They can be reached at 1-800-923-7580.
0
0
AllenP
+4 more
Valued Contributor
•
Is Quicken open when you try to backup the file? If so, the QDF file is in use and that could cause an error. Anyway, I use Quicken to create a backup file before ending any session, QDF-backup extension, then back that up to the cloud.
0
0