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New Contributor II
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Cox Drag & Drop Backup software - error 1001 while attempting to install.
I cannot get this Cox Drag & Drop Backup program to install. At some point during the installation, an Error 1001 dialog pops up and the installation terminates. I have attempted to install this 3 times with the same result. I do have the Cox Cloud Drive software installed (although file transfers are so agonizingly slow, I doubt that I will use it much - a subject for another time).
A suggestion as to how to get past this Error 1001 will be appreciated.
MichaelJ
Moderator
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Dave_Mc
New Contributor II
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I do have Cloud Drive installed and it seems to work although its glacial speed (took almost a half hour to upload about 1/2 M of text documents) makes me wonder if it's working correctly.
I don't see Drag & Drop anywhere - I would assume that it would appear as a virtual drive in Windows Explorer; much like iCloud which I do have installed and does appear in Explorer.
As I said, when I double click on the "Drag and Drop Backup-2.1.33-prod.msi" it seems to proceed as normal through an installation process; even to the point of putting a shortcut on my desktop. Then the Error 1001 dialog pops up, I click OK and everything (including the shortcut) uninstalls. The fairly lengthy error message won't allow me to Copy so I can Paste it, but it seems to be something involving not having appropriate permissions.
BTW, I notice this thread has disappeared from the Forum. I had to access this by clicking on the link in the email.
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Dave_Mc
New Contributor II
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OK, I attempted another install and got the same Error Message. I hand wrote the entire message down (since it won't permit me to Copy it):
Error 1001: An exception occurred during the commit phase of the installation.This exception will be ignored and installation will continue. However the application might not function correctly after installation is complete. --> Access to path 'C:\users\ . . . . . DigiData.Vault.VaultExplorer.UserTasks.Log' is denied.
Clicking "OK" at the bottom, closes the dialog and then everything uninstalls and ends with a message that the installation was terminated. I'm not an IT tech, so none of this makes any sense to me at all.
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MichaelJ
Moderator
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