Without going into too much detail, are the two account numbers similar? For instance, just a different last number?
Also, do you have the same services on each? Overall your probably going to have to call up their billing department. They should be able to tell you what address and services are attached to each account number to clarify.
We can look into the account tied to the email and see if there was a issue with the transfer or the registration for the bill pay site, please email us at cox.help@cox.com with the account information and we can get to the bottom of it.
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Health_Edge
Valued Contributor III
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4.2K Messages
10 years ago
Without going into too much detail, are the two account numbers similar? For instance, just a different last number?
Also, do you have the same services on each? Overall your probably going to have to call up their billing department. They should be able to tell you what address and services are attached to each account number to clarify.
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EdwardH
Valued Contributor
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755 Messages
10 years ago
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