Contour System - No Service on Two Occasions Today

In addition to above, I just tried to reboot the system again and noted the following

On the Cisco Screen that appears, there is a progress bar made up of green squares.
The second square from the left is yellow.  I don't recall it being yellow before, I think it's normally green.

This morning there is no service at all, the cable box is in a continual reboot cycle - Also Internet service in intermittent, I appears these problems maybe linked!.

 

@R.Furborough

Hello. I am not able to reach one of the 4 cable boxes on the account. Are the other 3 boxes having the same issue? Also, is the modem and cable box in question in the same room? If so, is there a splitter on the cable line?

Thanks. 

Allan - Cox Support Forums Moderator

Hi Allan,

It is the master Contour box with the DVR that is an issue.  Last night it tried to apply software updates on two occasions. I was surprised that my wife was watching TV from one of the other boxes in the bedroom.

No the cable Modem and TV boxes are in separate locations - no splitter

I have a service visit booked for tomorrow (Wednesday) morning.

Thanks

Hi R.Furborough,

Please let us know if you have any service issues after the tech's visit on Wednesday. We're happy to help!

We had Matt, the Cox service Tech at the house yesterday.  Ironically we had had power outages overnight Sunday and on the morning of the visit the box had reset and was working.  As a precaution, the DVR cable box has been replaced as around the time of the original installation there had been a batch of bad hard drives.

Internet is also back up, but still with T3 and T4 problems - This is due to incomplete incoming data packets.

@R.Furborough

I do see you now have a ticket setup with  maintenance to troubleshoot further.  Hopefully we can get this resolved for you before too much more time passes.