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Doppelbock

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4 Messages

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Contour stand-alone won't pause/rewind live TV

We had Contour installed about six weeks ago and today it suddenly won't reweind live TV. Also if I pause live TV the box starts playing again after about two seconds. All the articles I have seen about this problem are for multiple client machines but I only have the one device. I am going to power cycle it but am curious if there are any known software issues that might cause this.

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Allan

Moderator

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2.4K Messages

Hello Doppelbock,

There is no known software issue that causes that problem. Please let us know if power cycling the cable box works or not.

Thanks,

Allan - Cox Support Forums Moderator.

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Harley_Gato

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4 Messages

Found out the Cox contour was built with defective hard drives, instead of replacing the hard drives they have been working on a new system they could come out with to take care of the problem. The new and improved non-contour like device that is due to be launched within the month. So they rented us defective equipment that they had us reboot sometimes 3 times a day and charged us to maintain the defective equipment that did not do what it was advertised to do. I saved programs to watch for my surgery recovery and come to find out that the HD is hit and miss. Freezes up after 10 or 15 minutes of play then I reboot and it freezes up in the same spot when I try again and have to delete the program. They wonder why they lose business to android,apple, and other carriers. And they say they are saving us money by bundling.

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Harley_Gato

New Contributor

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4 Messages

Found out the Cox contour was built with defective hard drives, instead of replacing the hard drives they have been working on a new system they could come out with to take care of the problem. The new and improved non-contour like device that is due to be launched within the month. So they rented us defective equipment that they had us reboot sometimes 3 times a day and charged us to maintain the defective equipment that did not do what it was advertised to do. I saved programs to watch for my surgery recovery and come to find out that the HD is hit and miss. Freezes up after 10 or 15 minutes of play then I reboot and it freezes up in the same spot when I try again and have to delete the program. They wonder why they lose business to android,apple, and other carriers. And they say they are saving us money by bundling. Harley Gato

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Harley_Gato

New Contributor

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4 Messages

Found out the Cox contour was built with defective hard drives, instead of replacing the hard drives they have been working on a new system they could come out with to take care of the problem. The new and improved non-contour like device that is due to be launched within the month. So they rented us defective equipment that they had us reboot sometimes 3 times a day and charged us to maintain the defective equipment that did not do what it was advertised to do. I saved programs to watch for my surgery recovery and come to find out that the HD is hit and miss. Freezes up after 10 or 15 minutes of play then I reboot and it freezes up in the same spot when I try again and have to delete the program. They wonder why they lose business to android,apple, and other carriers. Harley Gato

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Domino

Valued Contributor III

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2.8K Messages

Harley Gato said:
Found out the Cox contour was built with defective hard drives, instead of replacing the hard drives they have been working on a new system they could come out with to take care of the problem. The new and improved non-contour like device that is due to be launched within the month. So they rented us defective equipment that they had us reboot sometimes 3 times a day and charged us to maintain the defective equipment that did not do what it was advertised to do. I saved programs to watch for my surgery recovery and come to find out that the HD is hit and miss. Freezes up after 10 or 15 minutes of play then I reboot and it freezes up in the same spot when I try again and have to delete the program. They wonder why they lose business to android,apple, and other carriers. Harley Gato

I see we have a new troll. An ignorant one at that.

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Becky

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Moderator

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4.3K Messages

Hi Harley,

No wonder you're frustrated; you shouldn't have to reboot your receivers multiple times a day! I'm so sorry that you've been experiencing issues with your Contour equipment. It's possible that a signal issue to the receiver is causing the symptoms you've described, so I'd like to take a closer look for you. Please email my team at cox.help@cox.com and include a link to this post, your full name, and your address. I want you to be able to enjoy your Contour services, and I'm happy to help in any way that I can.

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Doppelbock

New Contributor

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4 Messages

Power cycling the box resolved the pause/rewind live TV issue for me. If the problem happens in the future I will have to re-evaluate my purchase of the Contour package since this is a basic function that should never fail (and I have numerous isdues with the poor user interface design).

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Shariel

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Moderator

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313 Messages

Hey Doppelbock, 

If this continues feel free to reach back out. 

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cjackson

New Contributor

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3 Messages

Mine is doing the same thing as of today.  These boxes were just installed 2 days ago.  The mini won't pause or rewind and it gives the error Cox Contour is having problems.  Glad it's there to tell me that.

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cjackson

New Contributor

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3 Messages

Oh yeah, Both the DVR 6 and the mini were ireplaced 2 days ago.  They were originally installed 2 days before that. 

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DustinP

Moderator

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1.1K Messages

Hi cjackson,

Are you getting a reference number following the technical trouble on the Client receiver? I see you've reset the receiver in the past to have it return. I'd recommend reset the host by unplugging the power for 20 seconds, wait for the load to complete on the host, and repeat the step to the client receiver that shows the technical difficulties message. Allow the client receiver to load and connect to the network, and attempt your playback again. If this happens again please reach out to us again. 

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