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Contour Series Recording Not Working
Since sometime last Friday (5/6) the series recording option on our DVR is not working. Individual recording is still fine. Are others seeing this issue? Or is just our DVR?
Rick
yak
+6 more
Contributor III
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No problems with my Series Recordings. Phone support can check your box remotely. It is worth a try. Otherwise, take the DVR to a Cox Store and get a new one (if you have a store nearby).
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NicholeC
Moderator
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I was able to locate your account and it looks like there may be an issue with that particular box. You should have received a letter in the mail towards the end of last year. Some DVR's were affected by a possible manufacturer defect that affects the hard drive. I recommend exchanging your box at a Cox Solutions store. Please let us know if you have any questions.
Thank you,
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