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New Contributor
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Contour not playing everything recorded
About 10% + of the programs that I record either won't play, or won't play all the way through. There are several scenarios:
1. Select a recorded program to play back and all I get is a grey screen. Stop/restart. FF/RW. no effect.
2. Select a recorded program to play back and I get a message that says something like "Cannot playback this recording right now. Please try again later." I try several times over several days, nothing.
3. Start to watch a program, and part way it just freezes. Sometimes I can FF and miss a chunk, but it continues playing later in the episode. Sometimes, no matter what I do it is just stuck.
4. I have received error code 2.1.2.7 several times, with an 866 number to call.
Are these symptoms familiar to anyone?
T-Zone
New Contributor
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I've had some of those before (not the phone# one, though) & have always figured it was just a computer-glitch & I'm screwed (in terms of watching that program on the TV). I've had #3 A LOT - and it often requires a full-rest (usually I end up choosing the "skip to end" option & rewinding to just before the freeze-point). I also recently had an instance of there being a random..IDK, 10min black-screen (no sound) in the middle of a recording (I could FF through it & it suddenly jumps back to where the program was at that point, but completely nothing in between).
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ChrisL
Former Moderator
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