Contour closed caption issue

If you bring up the guide, are the CC hidden by the guide or do they show over it? If you can still see them with the guide up, then you might want to check if your TV's CC are on instead.

Hi Contour closed caption,

I would recommend checking your TV settings to ensure that closed caption is disabled or turned off there as well. If this is the case and the feature is turned off on the TV, I would try resetting your receiver. Disconnect the power to the box for about 2 mins and then reconnect the power. Allow 5-7 mins for the receiver to fully load. Please let us know if this helps.