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Contour Box daily problems (Model 9865HDC)
My contour box requires reboot constantly, are there know issues with this device or can they be resolved somehow?
Since the day this device was installed in my home I have many problems. Initially it would have trouble getting some channels. I went through my home and tightened down all of my cable connections (made sure splitters and connections were tight). The channel troubles became less frequent, but I am still having to reboot the box constantly. Sometimes it requires a reboot to even open the DVR function. Sometimes it will not rewind live TV and I need to reboot. Other times the guide will not display or I cannot change channels. This is the most inconvenient DVR system I have ever used. I hope that I am alone in this struggle and there is some software/firmware update or model replacement that will resolve these chronic issues.
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yak
Contributor III
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521 Messages
I have had the Contour 9865 DVR for 2 years. I need to reboot it apx every 3 weeks. You should not be experiencing any of the problems you mention. Mine is generally excellent to use. You can get a new one for free at the Cox Store if there is one near you. Otherwise a technician will deliver it. If the 2nd DVR has similar problems, you now know that the problem is not in the box itself (altho it is possible to get a 2nd bad box).
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Allan
Moderator
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2.3K Messages
Hello PurpleTigerFan,
It is fairly common to have to reboot a cable box from time to time. However, it should not be frequently. About how often do you have to reboot it?
Thanks,
Allan - Cox Support Forums Moderator
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PurpleTigerFan
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