Contour 2 Recording - HD Issue

Looks like a glitch with the cloud DVR software. From what I have gathered, you tell DVR to record A, DVR tells cloud that you want to record A, cloud tells DVR what show to record. Its like automatic remote DVR scheduling. It's done this way so record request gets sent to all DVRs on the network so you can pick up a recording from one room at the same spot in a different room.

In your case, the DVR looks to be sending the correct message to the cloud, but something is going wrong after that. Notice on the right the show is marked "HD", so the guide still thinks it's a HD recording. I assume when you play back the recording its in SD? Try recording it as a manual recording? Not sure if this is Contour or Contour 2 manual, but see page 38-40 for instructions how.

This particular situation with the images was a manual recording set from the HD channel 2004 as I was watching, and when I go and click "watch" under saved it plays back in SD.

We have 3 shows set to record on the CW Network HD and they all play back as SD as well. We have done the reboot with the 20 second wait time unplugged etc, as well as have a live chat guy send signals and so far no luck. 

The channel 4 which is SD has a small image in info saying it is HD when it is indeed an SD channel. Maybe that is just a bug, I am not sure, but everything on it is SD. I just returned to cox after leaving prior to contour being out due to dvr issues with HD, so I am hoping this can be solved, other than this issue I have also noticed CBS & CW won't automatically switch to the HD equivalent while the remaining channels do.

Murgy said:
was a manual recording set from the HD channel 2004

Did you use the manual recording option after hitting the record button on channel 2004? Or did you is there a way to set up a manual recording without preselecting the channel? Does it allow you to adjust the time?

Murgy said:
Maybe that is just a bug,

Yea, and the bug causing the problem? Maybe the fact the SD channel is mislabeled as HD is confusing the DVR as to which one to record? I was hoping a manual recording would process the request different but if not, not sure what can be done. Maybe try scheduling it from the Contour 2 app?

Hi Murgy,

I reached out to the manager of the Bentonville store and had her test a recording on channel 2004. She was able to duplicate the problem exactly as you described! Our video team should be able to track down the source very soon. I'll keep you posted!

Thank you!

Any news on this problem? I have the exact same issue. 

Hi Murgy,

Thanks for your patience. It appears this has been corrected. When convenient, please test the recording and let us know the results.

Thank you,

Hi,

it still records the SD version. Do I need to somehow reset or update my system? 

Murgy and Babbs,

It was believed to be resolved. As you haven't seen a fix, please reset the Host DVR and try again. Please update us on your findings if this is still happening or not.

I have tried 3 different resets and the issue still exists:

1. I reset the DVR via the reset button on the website
2. I reset the DVR via the reset button located in the GUI of the Contour 2
3. I reset the DVR via powering off, unplugging it from the power source, and unplugging the coax from the wall for a total of 30 seconds before powering on.

This issue is not corrected. It still records the CW in standard def. I have reset the DVR box as requested but it has not made a difference. Please continue to work on correcting this issue.