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New Contributor
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Contour 2 Problem
All this app is doing lately is buffering like crazy ! I can't watch anything anymore since last update. Channels won't even load anymore. Have tried clearing cache and data. I've uninstalled and reinstalled to no avail. Just now I even rebooted my modem router. What's up guys ??
What do we need to do to get this thing working again ? Any other suggestions are more than welcome.
ChrisL
Former Moderator
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It may be beneficial to take a look at your Internet connection itself for starters and see if there any problems there. Could you try signing into your http://www.cox.com account and running some speed tests there both with wired and wireless connections and share your results?
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Longball
New Contributor
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Thanks for the reply.
My results below
Sat May 21 6:15 AM
Yes
20 Mbps
11 Mbps
346 millisec
These are my wifi results
This my wifi result
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Tecknowhelp
Valued Contributor II
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Could you post wired? Your download speed is pretty low.
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Longball
New Contributor
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Tecknowhelp
Valued Contributor II
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That looks much better. Does the app work OK when on that wired connection? If so, looks like the issue is your wireless speed. What router/gateway do you have and do you know how it's configured?
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Longball
New Contributor
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It's a Netgear router from the Cox store. Combo router/modem. Not certain what you mean about configured......
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ChrisL
Former Moderator
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The wired speeds look great although the wifi could probably be a little better. Do you see similar results on other wifi devices?
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Lrm
New Contributor
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Same problem after latest app update.
Buffers and buffers and buffers... Never does start playing anything
iPad Pro 128 Gb
no problems with Netflix, HBOGO, STARS YouTube or any other streaming service. It's your app
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Lrm
New Contributor
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I am happy to report the problem has apparently been resolved.
I did nothing - it just started working properly this morning!
thx
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Tecknowhelp
Valued Contributor II
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Nice that its fixed, but I am curious, was the app only having problems on wifi? If so, my guess is there is some wifi interference that went away. Hopefully it doesn't come back. If it does reply back here with what model router you have from Cox and the forum can help troubleshoot.
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pearl2016
New Contributor
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Same problem - Contour app stopping working after the last upgrade. Just keeps buffing. WiFi is just fine for everything else. Cox needs to fix this app - it's always a problem. It maybe worked for a month and then not at all. For the cost of service, this is indeed vexing.
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