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New Contributor II
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Contour 2 Box Records Series Reruns When Only Set to Record First Run Shows
I have a Contour 2 system and for some reason in records numerous repeats of shows that I have set to record first run only. This is the second box to do this. Sometimes I have 10 or more repeats scheduled for recording in one day which is crazy! Does anybody have a fix? Thanks!
bobC927
Contributor
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Experiencing the same problem, I've asked this question.
The answer I received was that Cox has no control over what the networks send them in the form of a schedule. If what they (the networks) send to Cox doesn't indicate the show as a repeat or re-run it is scheduled as if it was new and will get picked up to record as such.
Seems plausible, however, I'm skeptical.
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rlink31762
New Contributor II
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Yeah I guess that makes sense to a point. The odd thing is that with my old Contour One box I never had the problem. Thanks for the reply.
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rlink31762
New Contributor II
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Crazy. Last night I had to delete 24 scheduled recordings of The Goldbergs from two different networks. I just don't get it.
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StephanieS
Moderator
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Each broadcaster sends us their program information 2 weeks in advance. The also add to each program NEW, REPEAT and sometimes the program isn't labelled with either description.
StephanieS
Cox Support Forums Moderator
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rlink31762
New Contributor II
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Great. So it sounds like you have identified the problem with Scheduled Recordings. What's the plan to fix it?
Right now I have 40 scheduled programs that I had to individually stop recording. Every couple days I look at Scheduled Recordings and cancel all the repeats in the queue.
Thank you!
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StephanieA
Former Moderator
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We can request an update from the network when mistakes are noticed. We are not able to guarantee that we will get the update before the program airs. Please let us know if you have any other questions or concerns.
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RHM17
New Contributor
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I have the same problem and wonder why the Contour 6 did not record repeats when first run is selected. Wouldn't the networks have reported in the same manner? This is a major time waster on having to delete all unwanted repeats in the schedule. Also, can we set the schedule to not show deleted programs? This is another space waster.
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Karen_R
Former Moderator
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