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New Contributor
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Constantly Having to Reset Modem
I've been having major problems with my Internet connection. Several times a day, randomly, the Internet goes down and. I have to reset the modem. This works for up to a few hours or as little as a few minutes. It's driving me and my wife crazy to the point we are seriously considering canceling our Cox service and moving on. We've called several times and even had a tech come out. All have no idea how to help or have some lame reasoning that hasn't fixed the problem. I'm frustrated and would love some actual help.
DerrickW
Valued Contributor
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Hi Constant Modem Resetting,
I am sorry you have been having so much trouble with your connection. I want to help, I will need to take a look at the account and pull up the modem information to see if there are any problems we can see from here. Can you please e-mail us at coxhelp@cox.com, in your e-mail include the name and address on the account.
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Constant_Modem_
New Contributor
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Thanks for looking into this. I sent the information you requested. I REALLY appreciate any help.
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iluvstdpoodles
New Contributor
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I have been having the same problems as this person and have considered leaving cox too. Will you please help me too?
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Trikein
Contributor III
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Also, if you want, you can make your own thread and some of us other customers can try to help too. Welcome
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ChrisL
Former Moderator
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I'm currently showing your modem offline from this end. Could you try powercycling it and letting us know what the modem lights are doing?
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