Constant Internet problems

So for the last year or more, I have had to reset my modem and or router multiple times a day. When I check the Modem logs it is full of "No ranging response received - T3 time-out" I have replaced my modem twice. I went to SB6141 and then just yesterday an SB6190. I have read multiple other posts reporting this same problem. COX's answer is always "replace your modem." or "try taking your router out of the equation." For a while we just accepted the fact that we have to reset our modem everyday.

I have had techs out to my house several times. They first said there was no signal strength problems, but replaces all the connections at my house anyways. Then they said there was a problem where the COX connections come into my neighborhood, but instead of sending someone out to fix that, Support called me back and said that’s just something Techs say when they can't find the problem. I have talked to my neighbors and they have the same issues and I am going to check today but I bet they have the same Log entries in the modem. If COX is going to take responsibility for their Infrastructure I am going to start making a ton of noise.

After I talk to my neighbors some more this week, if I don't get a satisfactory answer and action from COX, my next step is contacting the local news station. This is ridiculous. There is no reason we shouldn’t expect and demand better service from the only cable internet company that services our entire area. 

-Fed up with substandard service in Corona De Tucson.