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JayTee

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coax connection video drops all to often.

Coax plug on back of cable box all too often will drop the video signal to my extra crt tv in kitchen. The sound is okay.

I have to reset cable box several times a week and sometimes several times a day. What can I do to correct this?

Thank you

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Allan

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Hello JayTee,

The issue you are experiencing is either a signal or box issue. We need to investigate the signals coming to that box in order to get a better idea as to which is causing the issue. Please send us an email with your full address to cox.help@cox.com so that we can check the signals and get this issue resolved for you. 

Thanks,

Allan

Cox Support Forums Moderator

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