Changing my cable modem

Hi brpierce,

If you're using a Cox EMTA or renting a modem, you may swap the modem at a Solutions Store. If the modem was purchased from Cox, you may exchange it for another one if it's within one year of purchase. If the purchased modem from Cox is a WiFi modem, you have up to two years from the date of purchase to exchange for another one.

Thank you,