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Hi, Timothy.

Per the introductory post and the forum guidelines, the purpose of the Cox Apps Forum is to allow customers to discuss technical topics related to Cox applications, including the Contour iPad application, Cox TV Connect, and Cox Mobile Connect with other customers. This post is off-topic and will now be locked.

For this particular issue, the account holder or a pre-authorized user on the account will need to contact our sales or account services department during normal business hours at the numbers listed here.