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New Contributor
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Blank homepage after logging in to cox/my account: Ready to cancel my account
This has been going on for over a year and despite multiple phone calls and promises to escalate my ticket, I have not received a single call back.
Once I log in, I am greeted by a BLANK PAGE. This occurs on every browser and OS I have tried to use - this occurs at home, work, friends' houses, over my iPhone - everywhere. I can't even see my services, pay my bill or have any type of online transaction.
Health_Edge
+5 more
Valued Contributor III
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Is there a address in the address bar when you see the blank screen? And is it totally blank? Could you give a screenshot?
Also, does it happen only when logging in with one username, or any username/email?
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MichaelJ
Moderator
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Please send us your complete home address, your full name as it appears on your billing statement, your last 4SSN/Cox PIN. We will also need your login user ID and password to test the account.
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fdesalvo
New Contributor
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HI, gang - CS has resolved the issue. For future reference, the reason was my old account was not linked to the new one, so when I would enter my login info, there was nothing behind it. Thanks!
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