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Jordanger

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Bill Increase

Thank you for taking the time to read.  For months, I have been paying for Internet at $59.99.  Suddenly, our last two payments were increased to 65.99.  That's quite an increase in the bill without notice.  Did Cox recently increase payments in Virginia Beach?  Is there a better option for this price I am now paying, such as a bundle or adding cable, because I got rid of cable to lower the bill from you guys, I hope I don't have to switch to a different internet provider now.

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MichaelJ

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Hi Jordanger, we are more than happy to take a look at the bill! Also, You may want to check the "News" section of the previous billing statements for notifications.

The forums are for technical support issues, however, we do have other social media outlets available for customers to reach out to us: Facebook, Twitter @COXHELP, and email: cox.help@cox.com

Please email us with the following to allow us to access your account: 
- Full name on the account (as it appears on the billing statement)
- Complete home address (including city/state)
- The last four of your SSN or four digit Cox PIN, (the PIN is listed on page 1 of your bill under the account number)

Thank you for reaching out to us, 

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