Audio sync out of whack in On Demand

DVR = Cisco 9865HDC. There are no existing external surround sound devices or extraneous speakers.

Cables include the Cox-provided one connecting DVR to power block as well as the same 4K/HD compliant HDMI used since original installation in June 2017.

I was able to view "Billions" on Showtime On Demand without audio sync issues. My initial thought was perhaps because as that show did not include commercials, this may have been a contributing factor. However, On Demand viewings of The Orville and Gotham (ch 1006), Better Things (ch 1025) and Queen Sugar (ch 1119) were all flawless.

The Story of Us (NBC) and StarTalk (ch 1108), in addition to the originally mentioned SyFY Battlestar Galactica developed audio sync problems at around the 42 minute mark.

Also, as previously mentioned, pressing "Exit" and then "No Thanks" (at the prompt to advance to the next episode), proceeded by "Last" to go back to the originally viewed episode appeared to get the audio back to sync.

Since initially posting about out-of-sync audio in most on-demand viewing I have recently (as in, today) noticed additional on-demand channels as well as live TV selections made from the Guide. 

On Demand inconsistencies include channel FX+ (it's a relatively new add-on), watching the FX series "Legion". Previous viewing of "The Shield" on that same FX+ channel functioned normally.

Live TV channels 1310and 1305, both viewed before 10:00 AM on 13 October exhibited audio not in sync with the video.

I just learned from my sister that the other two Cox TV locations also suffer from live TV audio being out of sync.

I'm at a loss as to how to proceed. What little I was able to discover from these forums recommended the unplugging of the main DVR box, which I had done---all to no avail. Even my previous motions of hitting "Exit" and then resuming play prove ineffectual all of the time.

Presumably by "on the box" you're referring to settings accessed onscreen via remote, and not on the DVR?

Which particular audio setting were you recommending that I change, and what settings (or sub-settings, as the last three below feature  expandable screen menus) should they be changed to?

Current settings are as follows:

Secondary Audio Programming (SAP) = OFF

SAP Language = Spanish

HDMI Audio output = Stereo

Digital Audio Output (Optical/SPDIF) = Stereo

chaloots,

We would like to change some of the settings on your cable box to see if that makes any difference in the way the audio performs for you. If you would change the HDMI Audio output to Expert Mode, we would see if this corrects the issue with the audio sync problem. Please let us know if this helps your issue.

MarkM,

We would like to change some of the settings on your cable box to see if that makes any difference in the way the audio performs for you. If you would change the HDMI Audio output to Expert Mode, we would see if this corrects the issue with the audio sync problem. Please let us know if this helps your issue.

Which particular Cox box location would you recommend that this setting be changed in for best results---on the main DVR (my first, gut instinct), or on all of them?

Hi, you may also want to check the following audio settings on your main cable box first:  Volume=Fixed,  Analog=Stereo, Digital=Linear PCM, Dynamic Range=Narrow and Language=Primary.  Thereafter, you'll want to check any separate audio components or remove and reinstall the HDMi cord to ensure it's properly seated in its port on the cable box and the television.  

Presumably the audio setting changes you recommend are accessed using the XR-11 remote via the screen menus.

However, I can find none of these suggested settings in any of the many menus and sub menus anywhere on my Cox Cisco 9865HDC DVR. 

If not on my particular DVR model, where might I find them?

ColleenD,

My current state of confusion and frustration is not a result of any inability on my part to navigate within the Contour 2 Audio settings. A glance at previous posts in this thread should have served as an indicator of that personal faculty.

However, when you recommend verifying the following setting changes: 

Volume=Fixed,  Analog=Stereo, Digital=Linear PCM, Dynamic Range=Narrow and Language=Primary I'm left wondering where in Contour 2 Audio setting menus these options may live. Besides the experience of my complaint of out of sync audio, that is my dilemma. On my current Contour 2 system they simply do not exist.

To reiterate, my current Contour 2 Audio settings are as follows:

Secondary Audio Programming (SAP) = OFF

SAP Language = English

HDMI Audio output = Stereo

       other choices include Audio Detect (Dolby Digital 5.1) and Expert Mode

Digital Audio Output (Optical/SPDIF) = Stereo

       other choice is Dolby Digital 5.1

Nowhere in the above Contour 2 sub-menus can I see or infer "Volume=Fixed,  Analog=Stereo, Digital=Linear PCM, Dynamic Range=Narrow and Language=Primary."

Additional info from my Contour 2 system:

Release Version - xappl.XRE.79P3

XRE Server Version - 1.79.03 09/28/2017 17:29

XRE Protocol Version 2.8.0

Receiver - Native version: 2.12.0

STB Version - CS011AN_2.12p7s1_PROD_sey

Environment - p5-bm

Hi, are you able to send us an email to cox.help@cox.com to continue troubleshooting this matter?