Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Another price increase
I am getting sick of these price increases every 6 months. Why does Cox do this? Along with poor customer service, I've had to change my router, spend hours on the phone with tech support to get my internet running, and they still manage to increase my price.
I am now contemplating to switch to Direct TV and ATT as they have better promotions. I am paying almost $125/month for basic landline, 12mb/sec download internet and basic HD channels. Anyone else have this price increase issues?
Aldver
New Contributor
•
From what I've heard, they usually have to raise rates to offer more content (networks don't offer channels at a low rate). Some of it also goes into product development like their Cox Tv Connect app. They aren't the only cable/satellite company to raise rates, though. All companies increase their rates and prices to continue running, but cable and satellite companies usually have to increase rates yearly as networks ask for more money. There's also the fantastic folks who leave their wireless routers without any kind of password security. Thanks to those folks, tons of bandwith (which isn't cheap) is leaked out to the public and essentially places the cost on us. I signed up for a two year contract with them so my price hasn't gone up over the last year. I'm not sure if you were able to get your equipment up and working again, but I might recommend looking into a two year "price lock" contract with them if you want to prevent rate increases.
0
0
jyeh74
New Contributor
•
It's interesting that they did not offer me this "two year price lock" when I was paying $85/month for these three services. They did not offer it when they raised it to $95/month. Now that it is $125/month, I called them and complained.....this time they offered it, but you also get a cancellation charge of $50 (or so) if you break the contract. ATT is another provider here, so I will probably go with ATT.
0
0