All Digital Service

You were switching channels at a nice pace. Today you switch to many at once. You switched business channels, sports channels and all but local. Yet in order to get a box you need to go online or call a number. So when you go online it says you need to call a number because you already got one free. So you call that number and you guys are doing maintaines on your system so you cant get the boxes. Talk about poor planning. Why can't you just go on line and order the boxes. You are going to get a big rush of orders because you shut down so many things at once. Sad to see such poor planning. I sat on the phone for a half hour to find out I could call back at 8 to order. Hope this is not the trend for cox not planning cause and effect.