A tad frustrated....

We have been without internet for 24 hours since it blipped out during the Oscars opening....so now my wife is angry too.  I can't call in because the 1800 206 9832 is reporting as discontinued.  I can't talk to a rep through chat because you are understaffed and they are all "busy".  I can't fix the problem myself because we have rebooted the server several times to no avail.  Ironically, this comes one week after receiving a note that our rates are going up dramatically.  When I wrote to you last week about that and gave you the ability to offer me some kind of package to compensate for the outrageous cost versus service....you slammed back with a rude, uncaring emal.  I am trying to be civil and polite.  I just want to know if there are any others out there and if we need to go to 3 on our side to get some kind of rational action for the amount of money we are paying.  For the 3 bundle, we are paying in excess of $225 x 12 = 2700.00 for this excellent service.  Please advise your best offer for rational, sound solution.