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melody_harrell

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no streaming on contour, sometimes video but no sound

streaming has just died in the last two days. was able to watch tv on computer in bedroom, have been for months with no problem.  Now I can sign on to contour and get the tabs for saved, live tv etc and click on them and they do nothing.  did a reset to everything and still doesn't work.  Cox tech didn't have a clue how to hep me.  my next thought is run a ethernet from modem through wall to bedroom and plug in.  I feel like this is their way to get me to pay more for more GBs. I have 3 now 

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kristiemom26

New Contributor II

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9 Messages

We have same issue and just got the upgrade yesterday!

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JonathanJ

Former Moderator

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1.9K Messages

@Melody.

What type of device are you using to access the contour app? Please check the filter and make sure all are clear and see if that helps.

Jonathan J
Cox Moderator

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kristiemom26

New Contributor II

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9 Messages

We have tried multiple platforms.  Laptop computer, Kindle tablet, iPad,2 different iPhones.  All have same issues.

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ekhawaii

Contributor

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283 Messages

Kris....on your keypad, type s, to toggle the SAP(secondary sound).  There is a icon next to the lwr rt gear that shows other options and a ? will open a display of shortcuts.  Just go back and forth and sometimes wait for the Resume screen. This subject is somewhat old and often discussed, but various markets are still getting it.  Different channels occur for different folks....ESPN, 7(ABC) 9(KCAL), CNN....some folks don't get no problem when using watchtv.cox.com, weird.  What channels did it happen to you?

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CurtB

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If you don't mind saying, where are you located?  It could be helpful if customers having this issue would post their location to help in determining the Cox markets where this is occurring.

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kristiemom26

New Contributor II

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9 Messages

We are in Phoenix

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kristiemom26

New Contributor II

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9 Messages

ESPN. (All), Fox Sports (all), Disney, local CBS & Fox,

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BBruce

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From east Mesa...streaming ok on some channels.   Others, like Fox Sports, Contour starts to load but fails and all I get is repetitive message that they are having a problem with live streaming .  Once in a while I'll get a picture but no sound.  if I do get a pic I can click SAP and get the Spanish audio.  Getting frustrated.

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