Is this Oliver?

Hi,

I'm sorry to hear you are having trouble with our Chat assistant. I checked in chat support and wasn't able to detect a problem, and it seemed to be working at https://www.cox.com/chat

We will be glad to help with general questions here. Or if you have an account-specific concern, you can email us at cox.help@cox.com. 

-Greg

To use chat, you must have cookies enabled.  Click the icon on the right.

However, unless you need help rebooting your modem or something else of that nature, you'll get better results if you contact cox.help@cox.com and include your full name, service address and a description of your issue.