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azuresandz

Visitor

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2 Messages

Why are we paying for outages?

The past few weeks have been horrid with outages. Why? 

why are we paying premium prices when we can’t access the service 70% of the time because of “unplanned outrage”?

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DannyS

Moderator

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641 Messages

We can relate to the frustration that comes with something not operating correctly. If you're having connection concerns and need assistance with your account.  Please email us at cox.help@cox.com for assistance.  We will be happy to help.


-Dan

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azuresandz

Visitor

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2 Messages

@DannyS​ hey Danny. I don’t need assistance with my account. My account isn’t the issue.

 

the issue is cox as a service in general. if you want to be helpful beyond your copy and paste response, answer this:

 

why is cox having so many outages? 

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DannyS

Moderator

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641 Messages

To provide answers to your questions.  We would need to know your address.  To find out why these outages have occurred.  You would not want to provide this here.  This is the reason we ask you to contact us privately for assistance. 
-Dan

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