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ilove7916

Visitor

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1 Message

paying highest fee and receiving bad internet

my internet keep dropping every 30 minutes. Restart doesn’t help. They are forcing you take pay highest speed and data usage then limits your internet usage and speed with unstable internet.  Worst company ever seen comparing to other providers. 

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JulianN

Moderator

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429 Messages

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 
-Julian

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fernando1110060

+4 more

Visitor

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189 Messages

@ilove7916 same I was paying 85 for 500 Mbps but still lagging so I upgrade to the 1gig and only getting 300mbps and still lagging ima switch to a different provider ima pay the same but I rather have good service then dumpster service 

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JulianN

Moderator

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429 Messages

Hello, I am very sorry you’re not having the best experience. I can assure you that we’re always striving to do better. We value your business and if there is anything we can do to assist, we would be happy too, as we do not want to see you go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

-Julian

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