cannot configure my cox email with outlook

Hello and thank you.  i did actually try that.  it still asks for password for smtp.cox.net

Hi jfleming116, 

Please make sure you are using the latest version of Outlook. Also, for review, here is a link with the email servicer settings: https://www.cox.com/residential/support/email-server-settings.html

Thank you, 

Mike

Cox Support Forums Moderator

Yes i can, when i create a new account in outlook it always asks for the password for the outgoing server, which i enter(the new password), its like there's an outlook config file that needs clearing or resetting ?

Hi, there. I might suggest checking the username field for your SMTP server settings. If your username has the suffix (@cox.net), remove it and just use t he email prefix. Let me know if this helps. 

Thanks, i tried that, it also fails.  when i "add account" in outlook i have to enter "myname@cox.net"   i cannot enter "myname" only.

I enter the new password, outlook says creating new account, and then asks for password for smtp.cox.net, and username and password i enter the new password.... this is where it always fails. i can enter just "myname" here  but it still fails, its  like the old password or register setting or ? is still being used.

I would suggest trying Thunderbird to see if it is the client(Outlook) or Cox that is the problem.

What's Thunderbird ? another email client like outlook ?

i have just also noticed that on my iphone my cox account for smtp.cox.net has unsent messages, when i enter the proper and correct credentials(with my new password) i get the error message 

"the mail server "smtp.cox.net" is not responding. verify that you have entered the correct account information

Say's who or since when? According to here it is "free forever" but allows for donation to "make it better". See here for the FAQ. I just downloaded and installed it on my PC a couple months ago for my Gmail account.

Appears so. Do you have a different Cox email to try with?

Yes, continually fails, asking for smtp password.  I'm beyond frustrated with tech support. 

Hopefully i can get someone who cares and can help. 

Hello Jfleming116,

I am not aware of any issues on our end. Have you enabled the SMTP authentication for outgoing email with your username and password? I did not see that listed in your original post. If not, can give enable it, move any emails from the outgoing box to the drafts folder, close the mail client, reopen the mail client, and try sending yourself a test email? Please let us know the results. 

Thanks, how do i "Have you enabled the SMTP authentication for outgoing email with your username and password?"

ok i see the option, i enabled it  still fails.

with this error