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SDYRMS

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Audio missing on Fox Nation program

I purchased Fox Nation app from Cox yesterday specifically to watch The Saints series. Tried to watch episode 1 on Joan of Arc. There is no Audio for the show. Tried everything I can think of but no success. All other programs I’ve tried on Fox Nation work fine. Seems to be just this one program. Perhaps a corrupt audio file??? Cox support no help. Anyone else having this problem?

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NicholeC

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885 Messages

Hi SDYRMS,

I'm sorry the audio seems to be missing on a show you want to watch. To confirm, is this occuring on On Demand? Please email my team at cox.help@cox.com so we can obtain some information necessary for reporting to our video team. Please include your address in the email.

Thank you. 

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jmeany1

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This happens on my The Saints.  How to fix?

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RaquelD

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294 Messages

Thank you for providing this information about the audio on Fox Nation programming of The Saints. I apologize for the inconvenience this has caused. This issue has been escalated to our back office video team and it is the process of repair. Thank you for your patience. We do not currently have a timeline but do expect this to be addressed completely very soon. 

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elweisel

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1 Message

I am having the same issue on demand for Fox Nation

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NicholeC

Moderator

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885 Messages

Hi elweisel,

 

 

I apologize that you're also having this issue. This is currently being investigated by our video team. I apologize for the trouble.

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ljbrazil

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Having the same issue. Also purchased Fox Nation just for this program. 

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SDYRMS

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2 Messages

UPDATE

I went to a relative’s house in DFW area and accessed my Fox Nation account from their TV. The Saints works fine on their TV. Still doesn’t have audio from my phone on Cox Contour TV app. I live in Tulsa OK area. Not sure why it is different in DFW but perhaps it is area specific problem. 

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HeatherS

Moderator

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210 Messages

SDYRMS, Thank you for reaching out for assistance and to communicate about the audio issue for the Fox Nation Saints program. I am sorry you are being impacted by this problem. We have escalated the issue to our Interactive Video Group and are making progress toward a resolution,

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hallshouse

New Contributor II

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3 Messages

Same issue, no sound for Saints, which we have paid for 2 days ago, we live in fredericksburg, va

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NicholeC

Moderator

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885 Messages

Hi hallshouse,

 

 

I'm sorry you're experiencing this as well. This is currently being investigated by our video team. I apologize for the trouble.

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Beau23

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How is this issue coming along.  Can you update us on the repair?   I was looking forward to watching The Saints on Fox Nation this weekend. 

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ColleenD

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Beau23 

At this time we don't have an update available, but I can confirm we are still working with the distributor to get the replacement content loaded. Please know that this is a priority for us but we do not own or create the content so we are limited in the actions we can take to get this corrected without partnering with the provider. I apologize for any inconvenience the trouble has caused. 

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Tami3370

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Same issue with mine in Louisiana.  So aggravating 

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ColleenD

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Tami3370 

Thank you for letting us know. I know issues can be frustrating. We really would rather everything was working as intended for you and hope this will be resolved soon. 

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wendyinsbat25w

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I have been trying for several nights to watch The Saints and have encountered the same no-audio issue.  So glad to hear I'm not the only one this is happening to!  I'm in Santa Barbara CA

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LaToyaW

Moderator

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158 Messages

Hi

Thank you for choosing Cox. My sincere apologies for the service issues you are experiencing. When you have a moment, I would like to take a look at the account. Please email your full name and complete address to Cox.help@cox.com.

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dlginn911

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Yes same issue here also......However I believe I've found the issue. Our tvs that we were trying to watch fox Nation on had external speakers setup on them. Once we went directly to the app (not thru cox) and signed up it loaded and went directly to the TV speakers! Problem is with cox and their associated app with fox nation

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dlginn911

New Contributor

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2 Messages

To cont.....Still not happy about this I want the app to work with my external surround sound system!  Fix it COX & Fox

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hallshouse

New Contributor II

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3 Messages

All the other fox nation series works with sound just the Saints has no sound! What's the problem Cox?  We want a refund at this point its taking too long.

 

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ChrisJ2

Moderator

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575 Messages

Hi, there. I'm so sorry for the issues with audio and I want to help.  Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. We would be glad to look into it for you. 

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