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tedledet

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XRE-3059

Several channels on both HD and standard not working and getting this message. Been that way all day. Reset equipment several times to no avail. Any suggestions?

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BenS1

Former Moderator

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697 Messages

Hi @Tedledet

I have sent through a soft signal which should refresh all of your channels but will not reboot your boxes. Did you do a reset through the Cox App?

Ben S.
Cox Support Forums Moderator

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tedledet

New Contributor

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4 Messages

Several times

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MaryF

Former Moderator

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471 Messages

Hi Tedledet,

If you're still experiencing the issue, please send us an email to cox.help@cox.com with your full name, account holder's name, street address and details of your issue or a link to your forum post.

Mary
Cox Support Forums Moderator

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tedledet

New Contributor

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4 Messages

Have a tech coming out to check it out. Having the issue on 30+ channels. 

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Bruce

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Sometimes it's just a glitchy network.  I'll get glitches for a day or so and no amount of reboots, resets, replaces will resolve it. The glitch just goes away.  It stinks...I know...but you may have to wait it out and as maryf noted, if it continues, send the email.

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tedledet

New Contributor

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4 Messages

Tech found water in the line between the pole and my house. Replacing line. Will see if that solves the issue 

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