New Contributor
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8 Messages
XRE-03121 error.
I got a new Contour 2 box after a forced upgrade. The first didn;t work and was swapped out for another one. The new contour 2 box worked for two days and now I get this error. I've talked to tech support everyday and have reset and refreshed my box often. I can get dvr service and On demand,but not live T.V. It's going back Monday,if not resolved. I been a Cox customer for over 20 years and every upgrade has had problems.
Bruce
Honored Contributor III
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5.7K Messages
When you tune to a non-basic channel, Contour verifies if you're entitled to the channel. If this verification takes too long, you'll get an error code.
You'll have to call or email Cox to ensure your account was correctly provisioned after your upgrade. It doesn't take long to review but the holding may take some time. Better off emailing.
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