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New Contributor
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XR-11-RF remote not working properly
About 80% of button presses don't work. The remote LED blinks green then red along with the fact that the button presses do nothing. The green then red blink indicates that the RF signal is not being received by the DVR.
Had a technician come by to investigate the problem. He replaced the DVR and remote. The problem actually got worse. I unpaired then repaired the remote and removed the batteries but it did not fix the problem. The system was originally installed 3 weeks ago. The battery is at 90%.
Nothing seems to fix the problem and Cox is not able to fix the problem with their equipment. Very troubling that Cox can't fix this problem. Any help would he appreciated.
EricaW
Former Moderator
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You seem to be on the right track with the steps you've already tried based on the information in the included links: www.cox.com/.../contour-2-xr11-voice-remote.html www.cox.com/.../troubleshooting-contour-2-remote.html Please be sure to try holding down the Setup button for about 5 seconds to see if you find another code or message on the receiver's display.
Erica W
Cox Forums Moderator
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