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ltheodore74

New Contributor II

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6 Messages

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Worse service

Cox has the worse service in the world I pay over $200 for **bleep**ty service every night for the last 10 days my service keep cutting in and out. I wouldn't recommend Cox to anyone even if they were giving the service away for free.I would be quick tell people they do better using and antenna you'll get the same results.

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Allan

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Hello. I can certainly understand your frustration with loss of service. I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. 

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ltheodore74

New Contributor II

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6 Messages

I've done that with no response

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ColleenD

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ltheodore74 

 

We definitely want to help and would never intentionally disregard an email sent to us. You've emailed us at cox.help@cox.com? Did you send from the address you sign into forums with, or a different email address?  To protect your privacy, we ask that you not share the email address you sent from. 

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ltheodore74

New Contributor II

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6 Messages

Yes, that was the email address given to me

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ColleenD

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ltheodore74 

 

Thank you for confirming the address you contacted. Is the email address you sent your email from the same email you use to sign into forums? If so, we replied to you this past Tuesday. You may need to check your spam or junk folder for our reply.

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