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radermark1961

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Wireless or what?

Is model number PXDOANI wireless or does it have to be connected to a cable outlet from the wall as well as to the back of tv? I specifically ordered and pd a high deposit for a wireless box. Reason being I have no cable outlets downstairs. I have panoramic wifi running upstairs and was told wireless cable box could connect to the modem for me to get my cable service. This model number is what I was given and I can't get any connection whatsoever. Cox customer service assures me that I have the correct box and it is a wireless box. 

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ColleenD

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@radermark1961

Thanks for your inquiry. If the box has a coaxial connection on the back, you would need to connect the box with a cable wire. I'd like to look at this, which requires sharing your personal information. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.


-Colleen

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radermark1961

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@ColleenD​ 

 

I have made phone calls, discussed this w online chat support at least 6 different times??? I only get the same answer that this is a wireless box. I know it's not, but I can't even get help with trading this box for what I did order, a wireless box, and I was required to pay a $75 deposit upfront before I could pick it up at the cox store. It's very frustrating when you can't get anyone to understand any of your issues without being transferred to a different support agent 4 plus different times and then having to repeat everything to the new customer service agent and then still not getting anywhere. Honestly, I truly wish I had a choice in cable companies here because I would steer clear from cox, but cox is the only provider offered here. I just want my wireless box I ordered and paid deposit for, so I can watch my local channels during the bad weather. I'm being charged for cable everyday and still yet to be able to view it. I have to Uber to cox store, so I want to make sure that this time I pick up my right equipment. Uber isn't cheap and back and forth back and forth has cost me over a month of all of my combined services I have w cox. 

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