New Contributor
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33 Messages
When did pause and rewinds on live TV stop happening?
Hello. I just noticed today that I can't do a pause anymore when watching live. And I can't do rewinds anymore. It gives me a message saying that my set up box doesn't support that. When did this start happening because I had no issues before. I didn't get a new cable box. I have a release version 183.1.1 Contour TV box and had it for at least 2 or 3 years. Did they make a software change last night or earlier today that stopped this? Is just a cheap attempt to make me get a more expensive box and erase all of my DVR recordings again
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BrianM
Moderator
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865 Messages
There have not been any changes that we are aware of, if you are subscribing to dvr service that should definitely work. I would try a manual reboot by unplugging the power first to see if that makes any difference and if still experiencing trouble, email us at cox.help@cox.com to take a closer look.
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CurtB
Honored Contributor
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2.1K Messages
Record a minute or two of something just to verify you still have DVR service. Assuming you still do, your issue could have been caused by a signal issue. When you press a key on the remote, a signal is sent to a Cox server which sends back a reply. If you had a disruption in your signal, your receiver may not have received the reply needed to complete the pause or rewind.
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