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New Contributor II
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I have panoramic WiFi modem "Technicolor" and two 'sandwich-sized" receivers. One receiver is next to the modem and the second in living room perhaps 25 feet away. Having recent troubles with both TV's experiencing "cut-out" where the video and/or audio stops for 2-10 seconds, then resumes. This occurs - too often - with both recorded and live shows. In addition, the fast forward on the living room TV can be VERY slow engage and also. inaccurate: freezes instead of fast forwarding, then either stops early or late. At times, have to go to FF-3 to get it started. Icon shows 2 out of 3 'arches' for signal strength, but has shown that since I received the system over one year ago. The cut-outs began perhaps one month ago. I have sent a signal thru both the receiver and modem - from my computer - with no joy. Any ideas? Thanks.
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DorisM
Moderator
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HI, there. I am sorry you are facing this issue. Please email my team at cox.help@cox.com so we can obtain account details and review further.
Thank you.
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