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kylejjf

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TV Sound Cuts in and out

I notice many weekend nights my cable tv sound cuts in and out. I've reset the box mutlipe times and does not fix this. All cables to the tv an box are new and tight.

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bearone2

Contributor III

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1.5K Messages

how old is the tv?

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kylejjf

New Contributor

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3 Messages

1 year

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JonathanJ

Former Moderator

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@Kylejjf

Have you tried a different input of the TV and are you using a soundbar or surround system?

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kylejjf

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3 Messages

yes I'm using a sound bar

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bearone2

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1.5K Messages

you could've mentioned the soundbar ip op!!

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Bruce

Honored Contributor III

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Anyone notice lots of cable-TV problems lately?  This is just in the Forum and not counting chats, email, calls and the occasional well-righted letter.

What's going on, Cox?  Secrets?

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birdlegs

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7 Messages

Yes I have the same problem but it's all day! Just yesterday picture freeze also began. Large color vertical bars also happens sometimes after picture freeze. Same all channels and both TVs. I too did everything they suggest to correct it. Last time this happened, sound drops and picture problems I had 4 service calls. Could not fix. Was told by last service tech that it wasn't Cox but since I live in an Apartment it was their problem with wiring in the wall. Oddly enough 4 days later there was a massive 8 hr outage!!!! Ya think? Sure enough everything cleared up. That was 2-3 month ago, Now this problem started after the last outage that happened a few days ago! Connect the dots Cox! This is frustrating ever 2-3 months we should all send an complaint to the FCC.

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DavidA2

Former Moderator

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212 Messages

Hi Birdlegs, I am sorry to hear that this has been an ongoing issue for you. I can assure you that we want your service to work as intended. Since this is happening on multiple TVs, it sounds like it could be an issue with an amplifier/booster. Do you possibly have one of those in the home? If you do, I suggest unplugging it from power for 30 seconds to see if that helps. If you don't, please feel free to email us at cox.help@cox.com with a link to this forum post and your service address. We would be happy to look into that for you.

David
Cox Support Forums Moderator

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MichaelJ

Moderator

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Hi Birdlegs, I apologize for the inconvenience, however, we need your address information in order to troubleshoot the issue and if needed schedule a tech to come out and investigate further. Feel free to contact Tech Support at 1-800-234-3993, via chat: www.cox.com/.../contactus.html or Twitter, Acoxhelp, or Facebook. Please include a link to your message.

Thank you,

Mike J.
Cox Support Forums Moderator

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birdlegs

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7 Messages

Same problem. Check my other post.

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JVDBogart

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I am having this exact same problem as well.

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birdlegs

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JVDbogart

You would think that the moderators would notice that all these complaints are about the exact same problems and notify Cox about the issue. Instead they seem to just send out the same suggestions to check the equipment, reboot and call a service tech.

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MichaelJ

Moderator

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Hi Birdlegs, I apologize for the inconvenience, however, we need your address information in order to troubleshoot the issue and if needed schedule a tech to come out and investigate further. Feel free to contact Tech Support at 1-800-234-3993, via chat: www.cox.com/.../contactus.html or Twitter, Acoxhelp, or Facebook. Please include a link to your message.

Thank you,

Mike J.
Cox Support Forums Moderator

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JVDBogart

New Contributor II

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8 Messages

I agree. Does your picture freeze at the same time the sound cuts out? That is what mine is doing. 

Jon

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birdlegs

New Contributor

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7 Messages

Yes. At first it was just short audio drop. About the same time they use for bleeping. Now the sound lose is for longer time and still with the freeze. I noticed this morning when I turned my TV on it opened on a channel I never watch. This seems to happen when Cox does updates or outages over night. So maybe something was done last night.

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birdlegs

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JVDBogart

Well whatever Cox did last fixed the sound but in the process they messed up all the Cox streaming apps! Had to sign back in to the major streamers, but a couple of the free apps cox offers are not responding. Tried Pluto TV but it just keeps loading. Oh well can't have everything I pay for I guess! Hope you sound and picture freeze is fixed.

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contactik

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[deleted]

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JonathanJ

Former Moderator

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@contactik

We truly appreciate your loyalty as a long-term customer and I apologize for the frustration you’ve been experiencing with your Cox services. . If you can email your full name and the street address on your Cox account to cox.help@cox.com. I’ll be happy to investigate and I'd love the opportunity to change your mind about us!


Jonathan J
Cox Moderator

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