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TV Receiver Update
I currently have motorola receivers which provide for Rovi Guide/Advanced TV. I receive my service through Cox New Orleans. I have been informed that the receivers must now be updated in order to allow for continued viewing of all my subscribed channels. As a result of the update, it is my understanding that the replacement receivers will provide for Cox Contour guides. However, I cannot find information as to what receiver model(s) I will be provided as part of the update process. On the Cox web site page "Identifying your Cox Digital Receiver" there appears to be a few receivers that may qualify as an appropriate replacement. Is there a specific receiver(s) that Cox is utilizing to implement the update and must my remote controller also be replaced as part of the update process?
Bruce
+4 more
Honored Contributor III
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It depends to which services you subscribe, such as premium channels, DVR, wireless, as well as which models your Solution Store has in stock.
In addition to returning your Rovi boxes, you will also need to return the remote controllers. The Solution Store will then issue ALL your need equipment.
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MichaelJ
Moderator
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Thank you,
Mike J
Cox Support Forums Moderator
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Bruce
+4 more
Honored Contributor III
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Did you lose your remote?
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