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tbeach99

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Some channels not loading or freezing

I'm having issues with TLC, Food Network, and some other random channels acting like it's taking a long time to load them to the tv. Other channels work fine. Any way to fix this? I've reset the boxes and they are still doing it. Please help!!

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tbeach99

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Also  my dvr deleted or they all disappeared about 6 shows I had saved. Any idea why? 

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XavierB

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Hi Tbeach99,

We can take a look at this for you. Are you getting any error messages on the screen? Also, could you send us an email to cox.help@cox.com with your full address and other account details? We can look at the signal going to the cable box.

Xavier

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